Please use this section as a quick reference for any questions you may have. If you can't find the answers you're looking for below then please use our contact us page and we will help you as soon as possible.
For Future Release Products:
Pre-Order At Your Stockist:
If this product is marked as a future release then please place your pre-order with your local model car / hobby stockist. To find your local Authentic Collectables stockists, please use the link in the main menu.
Reserve A Product With Us:
Alternatively, if you would prefer to reserve this product with us, please click on the black 'Reserve This Product' tab which should appear on the right hand side of your screen and enter your email address. You will then receive an email from us when the product arrives and it will be reserved for 48 hours for you to purchase on a 'first in, best dressed' basis while stock is available.
For In Stock Products:
If this product is marked as in stock then it should now be available at your local Authentic Collectables stockist or you can shop online directly with us and it will be shipped on the next business day unless otherwise stated.
A Note Regarding Limited Editions:
Please be mindful that the vast majority of products available from us are produced in limited edition numbers and will only be available while stocks last. Please ensure you place a pre-order at a stockist or you reserve an item with us for your best chance to avoid missing out.
Should you choose to purchase this product online from us then you can rest assured that we will take every step possible to ensure your order is picked and packaged to the highest standards to ensure a safe delivery to you.
Shipping rates are calculated at the checkout, all orders are sent with tracking.
As with any online order from us, if it arrives with any problems then please contact our team and we will be happy to provide a refund, swap or replacement if stock is available.
Refunds / Returns
If you have received a damaged or incorrect product from a stockist then please contact them to organise a refund or replacement which they are then able to claim with us.
If you have received a damaged or incorrect product after shopping online with us then please contact our team and we will be happy to provide a refund, swap or replacement if stock is available.
Our refund / return policy applies to a maximum 30 day period after the purchase was made.